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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Andy Tobar

February 16, 2023

5  out of  5 rating by Andy Tobar
"John was great answered all my questions and presented different options for me within my budget. Definitely recommend him if you’re looking for a new insurance provider."


January 6, 2023

5  out of  5 rating by Alex
"Hey Mr Hernandez, you got the best customer service in town working behind those phones, Yesenia was great! She was wonderful and very professional. Answered all my questions and made me feel like family. I was lucky to find you guys. Thank you again Yesenia!!"

John Nelson

December 23, 2022

5  out of  5 rating by John Nelson
"John and his staff are Johnny on the spot, not only at the point of sale, equally so at the point of claim!!! Thank you all at John Hernandez State Farm."

Carlos Hernandez

December 21, 2022

5  out of  5 rating by Carlos Hernandez
"This is my first review I’ve done. To be truthful, I feel the John and the coworkers care more about me than they do about the business. This guy sees and treats you like family, he takes time to answer your questions and breaks down what is on paper to the degree that when you sign up , you literally have no doubts of what your getting. As for questions when you call him , he’s got everything you need to know! I once asked for the person that I signed up with, and they happily told me he was getting married ! Dude made me feel like family! Respects to all the employees !!"

BZ Mom

December 16, 2022

5  out of  5 rating by BZ Mom
"We have been with state farm for a long time now. John and his team are always willing to help with any of our insurance needs. He always offers the best costumer service."

Sandra Roman

December 14, 2022

5  out of  5 rating by Sandra Roman
"I have nothing but good reviews for this agency, yesenia has helped me secure my life insurance also helped me with a Saving account from US BANK! She always answers all my question and very helpful in guiding me into the right steps! Makes each process very simple. Please go visit her at John Hernández office."

Claudia Brito

December 14, 2022

5  out of  5 rating by Claudia Brito
"Esther was awesome at assisting me with my life policy, she explained the different programs and personalized it to my needs. Highly recommend her!"

Andre Alaverdyan

December 14, 2022

5  out of  5 rating by Andre Alaverdyan
"This branch is on top of their game! Someone always answers when you call, very pleasant, requests are taken care of promptly, prices are competitive, and John will make sure to save you money! His office has been taking care of my insurance needs for many years, and I’m absolutely grateful for the work they do. I appreciate you guys!"

Brice Avalos

December 2, 2022

5  out of  5 rating by Brice Avalos
"Yessenia Alba has great customer service !!!"

Jonathan Escobar

November 7, 2022

5  out of  5 rating by Jonathan Escobar
"They are really quick in helping out when needed and reliable."

Francisco Moctezuma

November 3, 2022

5  out of  5 rating by Francisco Moctezuma
"I've had State Farm for less than six months, and I am happy moving insurance and paying a bit more. I know I am protected and don't have to worry about the what-ifs. I've had excellent service when I call and go to the office. Yessenia is amazing and has answered all of my questions and concerns. She helped me enroll and add my two vehicles; when I had a car accident, they were there every step of the way! I was amazed at how quickly my claim was processed. The auto claim was processed in 3-4 weeks, and the money was in my account shortly after that. Today I added my new vehicle to my policy, and Yesenia and Esther were there to cover all the basics and ensure I was comfortable with my coverage. I have no complaints and will be/have recommended family and friends to switch over to State Farm. You will be satisfied with switching over and being helped by Yesenia or Esther. They are both fantastic, and I look forward to many more years with State Farm!"

Ondine Hollander

October 28, 2022

5  out of  5 rating by Ondine Hollander
"Insurance claims are never easy. Neither are repair shops, dealerships, of the third party companies who take their cut and mess up everything along the way. Yesenia, however, helped me with a really annoying claim, delivering above and beyond. Thanks, Yesenia!"

Jorge Gonzalez

October 27, 2022

5  out of  5 rating by Jorge Gonzalez
"Yesenia was really helpful and professional! i recommend this business to anyone looking for good deals on insurance."

Riah Smith

October 27, 2022

5  out of  5 rating by Riah Smith
"Love John and his team! They made my first time purchase so seamless and easy . Easy to get in contact with and super helpful !!!"

Christine Ponzio

October 26, 2022

5  out of  5 rating by Christine Ponzio
"I didn't think I it would really matter who my Insurance Agent was. I sorta thought they were all a little dishonesty and was pretty skeptical that it was possible to have someone you trust. I was in the middle of buying a house and just looking for the fastest cheapest way to get homeowners so that I could close on my house. Flash forward to a year later, John is quickly responsive by text and always replies quickly. He's helped me get life insurance, and also helped me adjust my deductable to save money when I was facing some financial uncertainty."

Shlump God

October 24, 2022

5  out of  5 rating by Shlump God
"Thanks to Yesenia for helping me out with everything!"

Lashan L

October 21, 2022

5  out of  5 rating by Lashan L
"Yesenia and John has been great to work with for all my insurance needs. I have faced times that they have helped me over come by being understanding to my financial needs. They have gone above and beyond to help me stay insured. So thankful for this team. ❤️ L. Lockwood"

Brayan Ramirez

October 20, 2022

5  out of  5 rating by Brayan Ramirez
"Great staff awesome customer service. Thank you for helping me out with my auto and my life insurance. Recommend John Hernandez office with no doubt there the best. Yesenia thank you so much for helping me out with my auto claim appreciate you."

Celia Olivares

September 7, 2022

5  out of  5 rating by Celia Olivares
"I been with State Farm over 12 years happy to be part of it.Staff and John Hernandez always polite and helpful.Thank you so much.🙂"

Rebeca Pilar

August 12, 2022

5  out of  5 rating by Rebeca Pilar
"Yesenia is a really nice person to work with. She is an amazing person who genuinely cares about her clients. She made the process of getting my life insurance sooth. answer all my questions step by step. I highly recommend to get life insurance with her. She brings the kind of value that you just can’t get anywhere else. Thanks Yesenia!"

Alex Martinez

August 11, 2022

5  out of  5 rating by Alex Martinez
"Don’t be afraid to call and ask for info speaking from experience, I was very concern on how life insurance policy worked, I did a lot of research until I decided to call this location in Pacoima. I ended up speaking with Yesenia Alba. She was very helpful, professional & attentive. She listened to all of my concerns and helped me secure a policy which met all of my needs. I then went ahead and called again looking for Yesenia to apply for a promotion they have on a credit card with U.S bank and once again she was able to help me out and get me approved!! 10/10! Strongly recommend!"

Domenica Cruz

August 11, 2022

5  out of  5 rating by Domenica Cruz
"I have to say, State farm exceeds the average expectations. I have been with them for 5 years now, i am 21. Wonderful insurance to start with especially if you are a beginner driver, a minor driver. They really walk through your plan with you, they help reduce your insurance overtime of course, meeting requirements that allow reduce prices. Which I am very happy about, thank you to their wonderful lovely team as well! Very amazing customer service! Cant wait for 10 years to write an other review hahaha :)"

Winston Alexander

August 11, 2022

5  out of  5 rating by Winston Alexander
"You are the best of the best hit me to get insured with my van along with the other party 🎈 that is with me miss Jennifer Escobar thank you State Farm you’re the greatest of them all I’m happy and glad to do service with you now until the end of time thank you you are number one"

Leticia Espinoza

August 10, 2022

5  out of  5 rating by Leticia Espinoza
"Best service in town. John and his team have been there for me, for years. A special thank you to Yessenia for always being super pleasant and all her hard work. You can’t go wrong with John Hernandez and Team!"

nora ortiz

August 9, 2022

5  out of  5 rating by nora ortiz
"Excellent service !!! Esther Lozano helped me and explained the best options for me .Thank you so much Sate Farm and Esther very happy with my experience!"